1. INTRODUCTION

You accept this User Agreement when you access or use Snowtrack services (the “Services”), including the website, mobile applications, seller dashboards, Snowtrack Payments, and any related tools. This Agreement incorporates all policies and terms posted on Snowtrack.

You enter into this contract with Destiny Brothers Private Limited, trading as Snowtrack Private Limited, located at REDCROSS BUSINESS CENTRE, Gwanda, Zimbabwe.

2. ABOUT SNOWTRACK

Snowtrack operates as an online marketplace and facilitator connecting buyers and sellers across regions, including services for the Zimbabwean diaspora.

Snowtrack is not a party to sales contracts between third-party sellers and buyers and does not act as a traditional auctioneer. Advisory features for sourcing, pricing, listings, AI-assisted listing suggestions, and optional promotional tools are advisory only.

Where expressly stated, Snowtrack may offer mediation services, buyer protection programs, and platform-level remedies.

3. USING SNOWTRACK

You must comply with this Agreement, all Snowtrack policies, and applicable laws. You must not:

• •use the Services if you cannot form legally binding contracts, are under 18 years of age, are suspended, or are legally prohibited;
• •fail to pay for items you purchase except where Snowtrack policy expressly permits, such as verified listing misrepresentation;
• •post spam, deceptive content, malware, or infringing material;
• •use automated scraping, bots, or other automated access tools without prior written permission; approved integrations must use Snowtrack official APIs and comply with rate limits;
• •circumvent technological safeguards or overload platform infrastructure;
• •violate intellectual property rights or post content that you do not own or are not authorized to use.

Sellers must meet Snowtrack minimum performance standards, including delivery timelines, defect rates, and customer service metrics. Failure to meet standards may result in fees, restrictions, downgrades, or suspension.

Snowtrack may cancel inactive or unofficial accounts and may refuse, modify, suspend, or discontinue Services at its sole discretion.

4. POLICY ENFORCEMENT

Third parties are responsible for selling and delivering items.

When enforcing policies or resolving disputes, Snowtrack may consider user history, verified performance metrics, and evidence submitted by the parties.

Snowtrack may apply graduated remedies including warnings, listing demotion, holds on funds, account restrictions, or termination, and may apply temporary protective measures during investigations.

5. FEES

Snowtrack does not charge standard listing or buyer fees for basic marketplace use.

Optional paid services such as premium seller subscriptions, promoted listings, or expedited payout services are offered as clearly disclosed add-ons and must be accepted before purchase.

Any fee changes will be posted on the site and communicated to affected users.

6. LISTING CONDITIONS

When you list an item you confirm that:

• •you are responsible for the item and the accuracy of the listing;
• •listings may take time to appear in search results and Snowtrack may update, correct, hide, or remove content that violates policy;
• •Snowtrack may update product metadata to improve search and buyer experience;
• •search and browse rankings depend on relevance signals including buyer location, query, listing format, price, seller history, compliance, and AI-driven relevance scoring;
• •Snowtrack may display third-party advertisements or content in any area of the Services without seller permission;
• •sellers manage payment methods through supported gateways and Snowtrack does not hold seller funds except where expressly disclosed.

7. PURCHASE CONDITIONS

By purchasing an item, you confirm that you have read the full listing and entered into a legally binding contract to buy the item.

Buyers should review shipping, return policies, and buyer protection terms before purchase.

Where a Buyer Protection Program is offered, eligibility and remedies are governed by that program terms.

8. HOLDS AND RESTRICTED FUNDS

Snowtrack Payments entities may place holds or restrict access to funds to protect Snowtrack and users from fraud, chargebacks, or other liabilities.

Holds are governed by the Payments Terms of Use and Snowtrack will notify affected sellers and provide steps to resolve holds where possible.

9. AUTHORIZATION TO CONTACT YOU; RECORDING CALLS; ANALYZING MESSAGE CONTENT

Snowtrack may contact you using phone numbers or email addresses you provide through autodialed or prerecorded calls and messages for account notifications, troubleshooting, dispute resolution, debt collection, surveys, marketing, and other servicing purposes.

Contact details may be shared with approved service providers for these purposes.

Calls and messages may be recorded or monitored for quality assurance, training, and fraud prevention. Communication preferences may be managed in account settings subject to legal requirements.

10. PRIVACY OF OTHERS; MARKETING

If Snowtrack provides you with another user information, you may use it only for the intended transaction-related purpose.

Marketing communications may only be sent to users who have provided consent and in compliance with applicable law.

Snowtrack Privacy Policy and regional data protection notices govern the handling of personal data.

11. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

Snowtrack provides Services on an AS IS and AS AVAILABLE basis.

To the fullest extent permitted by law, Snowtrack disclaims implied warranties including merchantability, fitness for a particular purpose, and non-infringement.

Snowtrack is not liable for indirect, incidental, special, punitive, or consequential damages including loss of profits, goodwill, or reputation.

Maximum liability will not exceed the greater of the item sale price plus applicable taxes or total fees paid to Snowtrack in the prior 12 months.

12. RELEASE

If you have a dispute with another user, you release Snowtrack and its affiliates, officers, directors, employees, and agents from claims arising from such disputes.

You waive statutory protections that would otherwise limit this release to known claims.

13. INDEMNITY

You agree to indemnify and defend Snowtrack and its affiliates, officers, directors, employees, and agents against third-party claims arising from your breach of this Agreement, misuse of Services, violation of law, or infringement of third-party rights.

Snowtrack may control the defense and settlement of such claims.

14. LEGAL DISPUTES

A. Applicable Law — This Agreement and any disputes are governed by the laws of the Republic of Zimbabwe.

B. Dispute Resolution — Disputes in Zimbabwe will be resolved through arbitration in accordance with Snowtrack Dispute Resolution policy, subject to mandatory statutory rights.

15. GENERAL

If any provision is unlawful or unenforceable, it will be severed and the remaining terms will remain effective.

Snowtrack may assign this Agreement at its discretion and will post notice of material assignments on the website.

Headings are for convenience only and do not limit scope.

Snowtrack may act on subsequent breaches even if it did not act on a prior breach and does not guarantee enforcement against every violation.

Official notices and contact information are published on the website.